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Escalation Engineer Career Information

Role:
Responsible for providing third level engineering support to Mimosa customers by coordination and teamwork with Development, QA, Product Management, and Customer Support.

Key areas of responsibility:

• Work with Customer Support organization to define and resolve customer issues to the best of their ability by providing solutions, as well as workarounds, before hand-off to the Development team.
• Assist in the preparation of hotfixes, patches within Engineering.
• Verify and deliver hotfixes and patches to Customer Support.

Qualifications:

• Customer focused: Able to concentrate on customer issues and drive to resolution escalated issues in a timely manner.
• Analytical / problem solver: Can isolate and resolve issues in a very time critical environment.
• Technically astute: Reasonable knowledge of Microsoft Windows, Exchange, storage infrastructure, and networking.
• Team player: Has the ability to work in a customer-oriented, very fast-paced and demanding environment, with minimal supervision.
• Excellent written, verbal and team skills: Must communicate clearly with customers, management, peers, clients regarding problems, changes, and solutions.
• 3-5 years of total experience comprising Customer or Third Level Support, or Software QA.
• 3+ years significant experience with Microsoft and network storage technologies.
• Experience with Microsoft Active Directory, Exchange, Outlook, OWA & SQL.
• Working knowledge of C++, COM, .NET, C#, XML, ADO.

About Mimosa Systems
Mimosa Systems, Inc. delivers next-generation information management solutions for information immediacy, discovery and continuity. Mimosa™ NearPoint™ for Microsoft® Exchange Server is the industry's most comprehensive information management software solution for Microsoft Exchange, unifying email archiving, recovery and storage optimization. NearPoint assures email continuity and regulatory compliance, while leveraging cost-effective disk technologies to optimize email storage growth. Mimosa is a Microsoft Gold Certified Partner recognized for its competencies in Networking Infrastructure Solutions, ISV Software Solutions, and Information Worker. Mimosa is a privately held company whose investors include August Capital, Clearstone Venture Partners, Dot Edu Ventures, JAFCO Ventures and Mayfield Fund. Mimosa was founded in 2003 and is based in Santa Clara, California, with offices in Munich, Germany and Pune, India. For more information see www.MimosaSystems.com.

To Apply
If you have relevant experience and are passionate about success, then we are waiting to hear from you! Submit resumes to: jobs@mimosasystems.com.