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Customer Support Engineer
This position requires an employee with solid experience with Microsoft Exchange and Windows Server products. They must possess a solid know-how of this product family and of underlying technologies as well as experience in providing customer support over the phone and vie e-mail. This position has no direct reports and usually works very independently on the assigned cases. This position reports directly to the VP Customer Support.
Essential Duties and Responsibilities
- Solves support cases
- Proactively stays up to date with all the latest technologies concerning Mimosa’s products and the underlying technologies and dissipate this knowledge to the other engineers
- Recognizes and escalates difficult technical / business issues within the Sales, Customer Support, and Engineering organizations
- Works with support and/or product development personnel to troubleshoot and workaround product issues
- Creates Knowledge Base Articles / Technical Notes
- File enhancement requests and works with product management / product marketing to understand requested product enhancements
- Prioritizes both time and projects, working independently
- Listens, comprehends and communicates effectively on the fly
Required Skills
- Excellent customer support skills and 1-2+ years of high-level technical support in Windows environment
- 2+ years of technical experience with computer software, including the installation and configuration of Windows programs
- Good technical skills in Windows 2000, Windows 2003, Active Directory, IIS and Outlook
- Solid technical knowledge of MS Exchange (2000 and 2003)
- Ability to communicate effectively
- Highly self-motivated and independent
- Excellent troubleshooting skills
- Extensive experience in examining, investigating and solving dynamic problems with ability to think "out-of-the-box” and develop creative solutions
- Well-organized with the ability to multi-task and work with minimal supervision
Desired Skills
- Knowledge of Windows Server operating system architecture and security
- Good technical knowledge of MS SQL (2000 and 2005)
- In-depth knowledge of Storage Area Networks and storage hardware
- Experience working issues/cases at all technical levels
- CRM experience
- MSCE Certifications a plus
- Ability to work flexible hours
About Mimosa Systems
Mimosa Systems, Inc. delivers next-generation information management solutions for information immediacy, discovery and continuity. Mimosa NearPoint™ for Microsoft® Exchange Server is the industry's most comprehensive information management software solution for Microsoft Exchange, unifying email archiving, recovery and storage optimization. NearPoint assures email continuity and regulatory compliance, while leveraging cost-effective disk technologies to optimize email storage growth. Mimosa is a Microsoft Gold Certified Partner recognized for its competencies in Networking Infrastructure Solutions, ISV Software Solutions, and Information Worker. Mimosa is a privately held company whose investors include August Capital, Clearstone Venture Partners, Dot Edu Ventures, JAFCO Ventures and Mayfield Fund. Mimosa was founded in 2003 and is based in Santa Clara, California, with offices in Munich, Germany and Pune, India. For more information see www.MimosaSystems.com.
To Apply
If you have relevant experience and are passionate about success, then we are waiting to hear from you! Submit resumes to: jobs@mimosasystems.com.
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